Welcome to Gyolondon ! We are committed to providing you with high-quality products and excellent customer service. We understand that timely shipping is essential to your satisfaction, so we have created the following shipping policies to ensure a seamless delivery process.
Shipping Locations and Rates
We ship our products from the United States to destinations worldwide. For our customers in the USA, we offer a flat rate of $6.99 for shipping. For our international customers, we offer a flat rate of $11.95. Please note that any customs or import duties are the responsibility of the recipient and not included in the shipping fee.
Processing Time
Once your order has been received, we will process it within 1-3 business days. During this time, we will verify your payment information and ensure that the product is in stock. If there is any issue with your order, we will contact you via email within 24 hours.
Shipping Time
Once your order has been processed, it will be shipped via our standard shipping method. For our customers in the USA, shipping typically takes 4-5 business days. For our international customers, shipping typically takes 15-20 business days. Please note that shipping times may vary depending on the destination country and any customs or import duties.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment online. Please note that it may take up to 24 hours for the tracking information to be updated.
Returns and Exchanges
We understand that sometimes products need to be returned or exchanged. If you are not completely satisfied with your purchase, you can return it within 35 days of receiving your order. The product must be in its original condition and packaging, and you will be responsible for the return shipping costs.
To initiate a return or exchange, please contact us at [email protected]. We will provide you with instructions on how to return the product and issue a refund or exchange. Refunds will be processed within 5-12 business days after we receive the returned product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will work with you to resolve the issue and ensure that you receive a replacement product as soon as possible.
Delivery Issues
If you experience any issues with the delivery of your order, please contact us at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that your order is delivered to you as soon as possible.
Holiday Shipping
During peak holiday seasons, shipping times may be delayed due to high demand. We recommend that you place your orders early to ensure timely delivery.
Thank you for choosing Gyolondon for your shopping needs. We are committed to providing you with a seamless shopping experience, and we are always here to help if you have any questions or concerns. If you need any assistance, please contact us at [email protected].