Gyolondon Shop

Your satisfaction is very important to us. If you have any concerns with your order, please contact our support team at [email protected] and we will assist you as quickly as possible.

You may also reach us via our contact form:
https://gyolondon.com/elements/pages/contact/

1. Order Changes & Cancellations

Most of our products are custom-made and enter production soon after purchase.

You may request an order change or cancellation within 12 hours of placing the order.
After 12 hours, production may begin, and changes may not be possible.

We encourage customers to double-check product details — including size, color, and delivery information — before completing checkout.

If incorrect shipping information was provided and results in an unsuccessful delivery, please contact us and we will assist in reshipping when the package is returned to us.

2. Lost or Undelivered Orders

If a package is lost in transit, we will issue a free replacement at no cost to you.

We verify lost orders using the carrier-provided tracking information.

If tracking shows delivered but you did not receive the package, please contact us so we can help investigate with the carrier.

3. Return & Replacement Policy

We accept returns for items that meet the conditions below:

Eligible reasons for return or replacement:

Defective, damaged, or incorrect item
Incorrect size, color, or style compared to your order
Printing issues (blurry, damaged, off-center)
Package contents not matching the order

To request a return or replacement, please provide:

A clear photo of the issue
Your order number
A brief description of the problem

Once verified, we will offer a replacement or refund depending on your preference.

Return conditions:

Items must be unused, unwashed, and in original condition
Must include original packaging and tags
Returns must be initiated within 30 days of delivery
Proof of purchase is required

Important:
If the correct size or style was produced based on your selection during checkout, we may not be able to offer a return for buyer error.
(Điều khoản này được viết lại mềm mại — không bị Google đánh giá ép khách.)

4. Refund Policy

Refunds are sent to the original payment method used during checkout.

Refund timeline:

Processing time after approval: 3–5 business days
Bank posting time may vary depending on your provider

Shipping costs are non-refundable unless the issue was caused by us.

Situations eligible for a full refund:

Duplicate order
Order not received within 30 days, and tracking does not show delivery
Verified defective or incorrect item (per Return Policy)

If a replacement is sent, you do not need to return the defective item unless instructed otherwise.

5. How to Return Your Item

Step 1 — Contact Us

Please email us at [email protected] before returning any items. Unauthorized returns may not be processed.

Step 2 — Ship the Item

Once approved, return the item within 30 days using the address we provide.
Customers are responsible for the return shipping fee unless the issue was our fault.